At Nyxden, we want you to be fully satisfied with your purchase. If something is not right, our support team is here to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return or refund:

  • The item must be unused, unworn, in original condition, and with all tags attached.

  • The product must be faulty, damaged, or incorrectly shipped to qualify for a refund.

  • We do not accept size swaps, exchanges, or returns on sold-out products.

If your item meets the above conditions, please contact us at support@nyxden.com within 14 days of delivery.

Please include your order number and clear photos of the item if it is faulty, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you by email.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

  • Customers are responsible for return shipping fees unless the item was faulty, damaged, or incorrectly shipped.

  • Original delivery charges, if applicable, are non-refundable.

  • If your package is returned to us as unclaimed or undeliverable, you may need to cover the cost of re-shipping.

Cancellations

Orders can only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled or modified.

Need Help?

For all return or refund questions, please contact our support team:

📧 support@nyxden.com
🌐 https://nyxden.com/
Support: You can also use the live chat option on our website.